Order Cancellations

We work hard to make your experience satisfying; however, you may cancel your ongoing purchase by sending us an email at [email protected] within (and not exceeding) 12 hours from your purchase.

IF THE DELIVERY WENT THROUGH, WE RESERVE THE RIGHT TO APPLY A CANCELLATION FEE AS APPLICABLE.

We may terminate your purchase, without notice, for conduct we believe violates these Terms and Conditions or our policies, or if it is harmful to our business interests, or any other applicable reason.

Delivery

As a Dar Wawi customer, we will ship your book(s) based on your selection.

We deliver our Products within the UAE. Please contact us for any other location delivery. Shipping will be done by a third-party courier.
Delivery within UAE cities shall be in 1 – 2 working days and from 4 to 10 working Days to Other Countries (as applicable). UAE Delivery Fees will be a Flat Rate of AED: 15 for Dubai (dxb) and AED 17 Other Emirates (AUH, SHJ, AJM). Delivery Fees outside UAE will be mentioned on a case by case basis, please do check with Wawi’s team. Avoid any delivery delay by providing your full address along with your contact details.

BY SUBSCRIBING YOU AGREE TO PAY THE DELIVERY FEE(S) FOR THE PRODUCTS THAT ARE SUPPLIED.

Damaged Books, Returns and Refunds

We do not charge for damaged books which are considered wear and tear (for example damaged batteries), any damage not part of the regular wear and tear will be charged as a normal purchase and will not be replaced. No replacement / exchange, or reimbursement will be considered for any other reasons (for example drawing on the book, water damage, damage from mis-using the book).

We accept returns within 1 to 2 days of receipt, only if the delivery packaging has not been opened or the products are damaged or it is a wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavor to send you another or refund the payment. We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.

Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.

Limitation of Liability

IN NO EVENT SHALL DAR WAWI OR ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AFFILIATES BE LIABLE TO ANY USER OF THIS WEBSITE OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, LOSS OF USE, OR COSTS OF OBTAINING SUBSTITUTE GOODS OR SERVICES) ARISING OUT OF THE USE, INABILITY TO USE, UNAUTHORIZED ACCESS TO OR USE OR MISUSE OF THE PRODUCTS OR THE WEBSITE OR ANY INFORMATION CONTAINED THEREON, WHETHER BASED UPON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EVEN IF HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES.

DAR WAWI TAKES APPROPRIATE STEPS TO ENSURE DATA PRIVACY AND SECURITY INCLUDING THROUGH VARIOUS HARDWARE AND SOFTWARE METHODOLOGIES. HOWEVER, DARWAWI.COM CANNOT GUARANTEE THE SECURITY OF ANY INFORMATION THAT IS DISCLOSED ONLINE.

Indemnification

By using this Website, or supplied Products, you agree to indemnify, hold harmless and defend Dar Wawi from any claims, damages, losses, liabilities, and all costs and expenses of defense, including but not limited to, attorneys’ fees, resulting directly or indirectly from a claim by a third party that arises in connection with use of this Website, Services, or Products by you or any other person accessing the Website using your member login account.